Usage Of Website
Accuracy of Content
We have taken the necessary care in the preparation of the content of this website, in particular to ensure that prices are correct at the time of publishing and that all products have been correctly described, however no responsibility will be accepted for any errors or incorrect description and any resulting loss.
Orders will only be accepted if there are no errors in the description of the product and prices are correctly advertised on this website. All sizes and dimensions are approximates, however we do try to make sure that they are as accurate as possible. Images are for illustrative purposes only and may not reflect the actual product.
Payment can be made by any of the options advertised on our website. Payment shall be due before any delivery. If payment fails, your order will be cancelled. There will be no delivery until clear funds have been received. All transactions are in pounds sterling.
Our Payment Service Provider is Stripe Payments, whom provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. Data security is of enormous importance to Stripe Payments and they take vital steps to safeguard your information.
More information about shopping securely with Stripe Payments can be found at https://stripe.com/gb
All orders are subject to acceptance and availability. If the item you have ordered is not available, we will contact you by email or phone if you have given us details. You will have the option either to wait until the item is available again or to cancel your order.
All prices are inclusive of vat at the current rate of 20% and are correct at the time of entering information. However despite our best efforts, some of the products listed on our site may be incorrectly priced.
If we discover an error in the price of a product you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. We are under no obligation to fulfil the order at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and could have reasonably been recognised by you as an error.
Delivery of product to you
We will deliver the product ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. You will become the owner of the product you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We, or our carrier company are unable to take any responsibility for loss if you request that we leave parcels unsigned. Pet Hub cannot be held responsible for any third party costs incurred by you should our deliveries not arrive or arrive incorrect.
Right to cancel
You have the right to cancel your order within 30 days without giving any reason. To exercise the right to cancel, you should inform us of your decision by using our Contact page or by writing to Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom. Alternatively, you can call us on 01582372297.
Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We offer a warranty of 12 months from the date of completion on all products listed on your Order.
Should any defect in materials occur within the 12-month warranty period, we will arrange with you to examine the product and, if the product is found to be defective, we shall either repair or replace the defective product(s) free of charge (always providing that the product(s) has not been subject to any misuse or modification).
Before you as a customer use any product(s) known as biocides, herbicides, pesticides or insecticide etc, you should always read the label and product information relating to the product before use. It is your responsibility to ensure that the product(s) is being used in accordance with the product usage instructions.
We will not compensate for any delivery delays or failures that are outside of our control. We will not be legally responsible to you for any losses which both we and you could not expect at the time you bought the product. If you are a trade customer, we will not be legally responsible to you for any business losses.