We offer Free Standard UK delivery on orders over £30. Please ensure that the address given to us reflects your correct choice of delivery location as we are unable to deliver to any alternative address once you have paid for your order. Orders are shipped out from Monday to Friday only; no shipments are made during the weekends or public holidays. If you have specific delivery needs please contact us prior to placing an order.
Standard UK Shipping from £1.99.
Royal Mail aims to deliver standard (Royal Mail 48®) orders within two to three working days after we have shipped your parcels.
Express UK Shipping from £3.99.
Royal Mail aims to deliver express (Royal Mail 24®) orders within one to two working days after we have shipped your parcels. Please note that this is not a guaranteed or tracked service.
Same Day Order Dispatch
Subject to stock availability, order size and logistical conditions we endeavour to dispatch all orders same day before the cut off time of 16:30.
In Store Collection Of Your Order
Please choose in store collection at checkout and complete with payment of your choice. We will prepare your order once its received and made available for collection. Alternatively call us for stock availability and collection. You are also able to make payment in store if your desired products are available for collection.
Orders will be available for collection at the address: Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom. Telephone: 01582372297
We use Royal Mail, Parcel Force and Collect Plus for our deliveries. All orders shipped with Parcel Force are provided with a tracking number once dispatched for easy to use progress check-ups. The Parcel Force delivery service aims to have your goods delivered within 48hrs of dispatch. Orders sent with Royal Mail are with their Standard Second Class service and are not traceable. Royal Mail aims to deliver their parcels with 3-5 days, unless stated otherwise. Please be aware that the following delivery times are included as guidelines and actual delivery will depend on stock availability.
We are unable to redirect orders once they have been dispatched and if delivery proves impossible or impractical on 2 or more occasions, we may need to cancel your order and deduct from the refund the original delivery charges. We will notify you if this is case in order to arrange for new order to be placed if required. UK Bank Holidays are not considered working days. Due to seasonal demand please allow 3-5 working days extra to avoid disappointment.
Failed delivery attempts by Parcel Force will be carded by the driver, and shown on the courier tracking page. You must personally contact the courier to arrange re-delivery or collection. If you have any problems please don't hesitate to contact us. In case of a failed delivery returned to us, any re-deliveries will be chargeable at the full cost of the original shipping or £5.99 per consignment if item(s) were originally shipped free. You will receive a dispatch notification via e-mail once your order ships.
Changed your mind?
If for any reason whatsoever you are not happy with your purchase, you can return it to us within 30 days as long as they are returned in their original, unused condition. We will exchange the item or give you a full refund – no fuss, no quibble.
When sending your items back to us, it’s important that you first authorise your return by getting in touch with us. You can contact us using the contact page or call us on 01582372297 to start you return. You can also take the following steps to submit an online return request:
1. Visit www.pethub.uk and then go to Sign In.
2. Click Completed to see a list of all your completed orders.
3. Find the order you wish to return, and then click Return Item(s) next to View Order Details.
4. Fill out the required fields on the return request.
5. Click Submit Return Request.
When the return request is submitted, a confirmation email will be sent to you and we will be notified of your request.
Please note that you are responsible for the cost of returning the item and we recommend that you obtain a proof of delivery from the courier service as we cannot be held liable for items lost in transit.
Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom
Is your order faulty, damaged or not as described?
Every order we send is carefully inspected before dispatch. Should you receive a parcel that is damaged, then we kindly ask you to inform us as soon as possible. Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear.
However, if the damage is significant then we ask you to do the following: If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. If the carton is seriously damaged, then you may refuse the order, which will then be returned back to us. We will refund your payment or arrange for a replacement order as soon as we receive it back.
In very rare cases it could happen that something is missing from your order. If this happens please contact us a soon as possible and we will rectify the problem as quickly as we can. We will either send out the missing item or arrange for a refund, depending on the case and how you would like to resolve the case. Please notify us of any missing items as soon as possible when receiving your order.
We will cover the cost of the return postage for faulty or incorrect items by issuing a prepaid label or arranging for the collection of the item.
Once we have received the goods back, we aim to process all exchanges and refunds within 3 working days. Payments are refunded back to the original payment method. We cannot make a refund to a different card or account than the one used for the original purchase. Please note that our payment provider may have a settlement period, depending on your method of payment before refunds can be processed. As soon as the transaction has settled, usually within 24 hrs, we can issue a refund.