Protecting you
We are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about the people that visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent to Contact page or by writing to Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom. Alternatively, you can call us on 01582372297.

What information do we collect from you?
Online shopping requires a certain amount of information about you (the customer) to be provided to us (Pet Hub) before we are able to process your order. When you create an account with us and/or during our “checkout” process you are required to complete various text boxes to finalise your order.

We collect the following information:
• Your name (we need to know who our customer is and what to address you as).
• Your contact information incl. email address, landline and/or mobile number (we need your email address to send you order confirmation(s), invoice(s), updates and write to you if any issues or queries arise; your telephone number(s) may be used to contact you in relation to your order/its delivery).
• Your name (we need to know who our customer is and what to address you as).
• Your billing address (we need this as part of the payment process when paying by card, to verify the authenticity of your order with your card issuer).
• Your shipping/delivery address (we need to know where you would like your product(s) delivered.
• Your credit/debit card details (we need this to obtain your payment from your card of choice; please note that we use Braintree Payments to process this information and our staff do not have access at any time to your full card details which are encrypted upon entry).

These details are not stored on our website. You do not require a PayPal account, or to create an account to place an order with us, you can simply check out as a guest.

If you purchase a product from us, your card information is not held by us, it is collected by our payment processor (Braintree Payments), who specialize in the secure online capture and processing of credit/debit card transactions.

How is your information used?
We require this information to process and deliver your order and for our record keeping and accounting purposes. With some goods and services we provide, we may need to disclose personal data to a third party (e.g. Royal Mail). This will only be used for administering your products and services you have ordered through us and it would never be used by the third party for marketing purposes. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

How do we keep your information secure?
We take the security of your personal information seriously. We use reasonable technical and organisational measures to protect the personal data that we collect and process about you. All of the communication between site users and is transmitted over a sitewide HTTPS connection, and our payment service provider (Stripe Payments) is a validated Level 1 PCI DSS compliant service provider, whom meets the highest industry standards and guidelines.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will pass your delivery details (i.e. name, delivery address, telephone number and email address) to our courier as part of the order delivery or collection process.

How can you access and update your information?
The accuracy of your information is important to us and you are entitled to view, amend, or delete the personal information that we hold.
You can change any of the information we hold which is inaccurate or out of date, by sending your request to us at: Contact page , or write to us at: Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom. Alternatively, you can call us on 01582372297.
You have the right to ask for a copy of the information that Pet Hub hold about you, free of charge.

'Cookies' are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
We use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve our value-added products and services and to stay competitive. The cookies do not identify users nor associate your IP address with any personally identifiable information.
To opt out of being tracked by Google Analytics across all websites visit
You can read Google's privacy policy by visiting
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Review of this Policy
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us
Please contact us if you have any questions about our privacy policy or any other information by the following ways:

Contact page
Call us on 01582372297
Write to us at Pet Hub, 22 Sowerby Avenue, Luton, LU2 8AF, United Kingdom