Privacy Policy

At www.Pethub.uk, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it when you visit our website, interact with us online, or make purchases. By using our website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Information We Collect:

Personal Information: When you visit our website, make a purchase, or interact with us online, we may collect personal information such as your name, email address, postal address, phone number, payment information (e.g., credit card details), and any other information you provide voluntarily.

Automatically Collected Information: We may also collect certain information automatically when you visit our website, such as your IP address, device type, browser type, operating system, and browsing behaviour.

How We Use Your Information:

Order Processing: We use your personal information to process your orders, fulfil your purchases, and provide you with customer support.

Communication: We may use your contact information to send you transactional communications, such as order confirmations, shipping updates, and customer service messages. With your consent, we may also send you marketing communications about our products, promotions, and events.

Improving Our Services: We analyse the data we collect to understand how customers use our website, identify trends, and improve our products and services.

Legal Compliance: We may use your personal information to comply with legal obligations, resolve disputes, and enforce our policies.

Data Security:

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Your Rights to:

Access Your Information: You can request a copy of the personal information we hold about you.

Correct Your Information: You can ask us to correct or update any inaccurate or incomplete information.

Delete Your Information: You can request that we delete your personal information, subject to certain legal obligations.

Object to Processing: You can object to the processing of your personal information under certain circumstances.

Withdraw Consent: You can withdraw your consent to the processing of your personal information at any time.

Cookies and Tracking Technologies:

Cookies Policy: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and customise content based on your preferences. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

Types of Cookies: We may use session cookies, which are temporary cookies that are erased when you close your browser, as well as persistent cookies, which remain on your device for a set period or until you delete them. We may also use third-party cookies provided by service providers to help us analyse website usage and improve our services.

Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

Third-Party Links:

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites and encourage you to review their privacy policies before providing any personal information.

Children’s Privacy:

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we may have collected information from a child under 18, please contact us immediately, and we will take appropriate steps to delete such information.

Updates to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us

[email protected] or call us at : +44 ( 0 ) 1582 372297

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